1. Reservation Confirmation
- A booking is considered confirmed only after successful payment and receipt of a booking confirmation via SMS, WhatsApp, email, or phone call.
- Guests should verify all booking details before completing the reservation.
2. Advance Payment
- Full or partial advance payment may be required to secure a reservation.
- Online payments are processed securely through Razorpay.
3. Check-In Requirements
- Guests must present a valid Government-issued Photo ID (Aadhaar Card, Driving License, Passport, Voter ID, etc.) during check-in.
- The name on the booking should match the identification document provided.
4. Occupancy Policy
- Suite AC Room: Up to 8 guests.
- AC Room: Up to 4 guests.
- Non-AC Room: Up to 4 guests.
- Additional guests beyond the permitted occupancy may attract extra charges or be denied accommodation.
5. Cancellation Policy
- Cancellation more than 48 hours before check-in: Eligible for refund after deduction of payment gateway charges.
- Cancellation within 48 hours of check-in: Refund subject to management approval.
- No-show bookings may not be eligible for any refund.
6. Modification Policy
- Date changes and booking modifications are subject to room availability.
- Any difference in room tariff due to date changes must be paid by the guest.
7. Refund Policy
- Approved refunds will be processed to the original payment method.
- Refund processing may take 5–10 business days depending on the bank/payment provider.
8. Early Check-In & Late Check-Out
- Subject to room availability.
- Additional charges may apply.
9. Management Rights
- Bhimas Residency reserves the right to cancel bookings due to unforeseen circumstances, maintenance issues, force majeure events, or policy violations.
- In such cases, guests will be offered an alternative arrangement or refund, as applicable.
10. Contact for Booking Assistance
Bhimas Residency
- Phone: 9502939716
Additional Support
- 9634 299 499
- 9634 399 499
11. Child Policy
- Children below 5 years may stay free when sharing existing bedding with parents.
- Additional bedding, if requested, may incur extra charges.
12. Pets Policy
- Pets are not allowed unless prior approval is obtained from management.
13. Damage Policy
- Guests are responsible for any damage caused to hotel property during their stay.
- Repair or replacement costs may be charged accordingly.
This Booking Policy can be displayed on the booking page and linked near the “Book Now” button with a checkbox:
“I have read and agree to the Booking Policy, Terms & Conditions, and Privacy Policy.”